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Senior citizen helpline : Email us at or Call us at 080 4626 7070 for direct assistance on any queries.

  • To know more about Insurance Repository of India visit

  • Vidal Health Insurance TPA is now certified ISO 27001:2013 version for Information Security. Rest Assured - Your infomation is in safe hands.

  •  IRDA’s Consumer Education Website: A Bima Bemisaal initiative

  • All Claim payments will be through Electronic Fund Transfer (EFT)

  • Vidal Health Insurance TPA Pvt. Ltd. is India's 1st TPA to get the ISO 22301:2012 certification for Business Continuity Management System.

  •  Vidal Health Insurance TPA wishes you a happy healthy new year.

See all testimonials

  • Dear Ms Kulkarni,


    My name is (Mrs) L Saldanha, a member of the Tata Steel “Retired Officers GMC Policy”.


    I was disappointed to receive intimation from Tata Steel that we would no longer be dealing with VH  -  my misfortune indeed !  It was a pleasure dealing with you and Mr Sudesh Patankar and it would not be out of place to mention that I  was touched by your understanding,  patience  in answering my various doubts and constant queries, and  most of all your efficient service .  What impressed me most was when my unanswered calls were returned --  good manners, non-existent in present times !

    I am writing this to  express my grateful thanks to Vidal Health, TPA.  I have no doubt in my mind that with employees like you,  an efficient Company  like Vidal Health will indeed prosper in the years ahead.

    Wishing you life’s best and with kind regards, 

    Yours sincerely,

    (Mrs)  Lulu Saldanha 


  • Dear Harshala,


    We would like to thank you for the excellent support provided to us yesterday for granting cashless approval to Mr Ram Dhirwani.  The co-ordination between the Insurance Company and the TPA was fantastic for utilising corporate buffer of Rs. 3 lacs.  Though it was Sunday, the process was very smooth.   We also appreciate the way you communicated and fulfilled the commitment of providing the approval in less than hours’ time. 

    This helped Mr Ram Dhirwani to get discharged from the hospital without any hassles.   His planned discharge was at around 6.00 p.m. but since the approval process was so fast that he got discharged at around 3.30 p.m.

    We value your services and the level of commitment shown by you is really commendable. 

    Thank you once again and keep it up.


    Krishna Deshpande

    Sr Manager - HR

    RPG Life Sciences Ltd.


  • I am MYTHILI SRIDHAR, SR.NO. XXXX  working as XXX in LIC OF INDIA  Chennai Division I was diagnosed LEFT XXXXXX and underwent surgery and taking continuous treatment for 9 months. I am working in LIC  for the past 26 years. I have never experienced this much of wonderful serivce so far. Mr Sivaganesh is very courteous,patient , friendly and more than that a brotherhood approach. Whenever I call him he responds  with care.  He is a great Asset to VIDAL.Very Prompt settlement and queries attended without any delay.I personally wish him to reach greater heights in his career. Madam Srimathi is also doing exemplary service and she responds to our mail immediately and our Claims are settled then and there.

    I wish to place on record the WONDERFUL & PROMPT  SERVICE by VIDAL to us.



  • Dear Ravindra,

    I would like to thank you for the excellent and prompt service provided by you on 9th Jan 2015 by
    co coordinating with your team to provide approval for cashless request as I was waiting for the approval for long and my mother was not in a condition to wait more in the hospital.
    I appreciate the way you communicated and fulfilled the commitment of providing the approval in 10 minutes after understanding my problem ,where in other executives have asked to wait for 3 to 4 hours for approval.
    I also value the way you called back and confirmed whether I received the approval mail or not.
    You were very courteous, helpful and friendly.
    Your company should be proud to have an asset like you.
    By having people like you as role models, I am sure that any organization in the service industry will be appreciated for their services more often. Keep up the good work!

    Manpreet Chandhok

  • Thanks Sudesh. Fantastic support provided by you and your team. Great Partnership. Appreciate the proactive and meticulous planning. Pls thank the entire team on my behalf.

    Thanks and regards
    Abbott India Ltd

  • Dear Gurprit Singh,


      I would like to take this opportunity to express my heartfelt thanks to you for your very active response & support to me even beyond your shift timings (early morning & late evenings) while that dark & unforeseen incident happened in my life.



    Your guidance & response helped me to sailed through that tough time. Apart from this, the way you convinced the hospital staff & management to proceed with smooth processing was also really appreciable.


    A big thanks to you for your timely help from me & my Family.

  • Dear  Sir,

    This is to acknowledge the support extended by you during the last 7 days.

    Despite the heavy rain, We could able to reach people at your office and was able to get many insurance approvals in time.  The level of commitment from your team is really commendable.  We could able to discharge as many patients during this time because of your support .

    Dr Mehta family extends its heartfelt gratitude for your timely support.

    Regards and thanks
    Dr Mehta Family

  • I wish to thank the Vidal TPA team for a delightful and seamless cashless process during my wife’s maternity hospitalization. I received excellent support from Sagar at Vidal who was almost round the clock available for any queries or issues that I faced through my stay at the hospital. Even though it was not a planned hospitalization (that too on a Sunday!), Sagar ensured that all the documentation/process work was managed smoothly and I could get the benefit of the cashless facility.

    Hospitalization, planned or emergency, is a time of distress for family members and prompt and dedicated support from Insurer/TPA to smoothen and hasten the whole process provides the much needed comfort. I must say the support I received from Vidal team exceeded all my expectations.

    Compensation & Benefits
    Citibank NA

  • It was a real pleasure interacting with Vidal Health TPA services at the time when I needed them the most. I was really turned off from all sides, but the way you guys helped me out during this crunch period was marvelous. Also Vidal Health TPA is a superb alliance to GMR Group. It has helped us immensely.

    Vikas Kumar,
    Associate Manager - Human Resource
    GMR Sports Pvt. Limited, Bangalore

  • Thank you for your pro-active response. Appreciate your help in expediting the cashless hospitalization.
    Keep up the good work!

    Dr.Sabiha D’Souza,
    Service Head - Employee Benefits
    Prudent Insurance Brokers Pvt. Ltd

  • Thanks a lot for the prompt settlement of the claim.
    Actually at jet speed.
    Really appreciate it!


    Kunal Kapur
    Assistant Vice President,
    Claims Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited.

  • We, being the relatives of the patient, tried everything that we could. Thanks to your timely support we could sail through our difficult times. Appreciate your support and understanding the needs of a patient who is terminally ill with brain cancer & sensitivity that it brings to his immediate family.

    Lakshminarayana Neti,
    Project Director,
    Abbott India Limited

  • I am so glad to inform you that your representative was prompt in responding to all the calls and his way of solving the issue was fantastic. We appreciate the services from Vidal Health TPA.


    Guruprasath R,
    Vantage Insurance Brokers & Risk Advisors Pvt. Ltd.

  • At the outset & on behalf of Emedlife, I personally appreciate your services that you have been rendering to all our clients & helping us at times where it is required. I wish you all the best for your future endeavors. We are very happy with your services. Good job done!

    N.R.Krishna Kumar,
    Manager-Corporate Relations,
    Emedlife Insurance Broking Services Limited.

  • Dealing with Vidal Health TPA has always been a pleasure. We appreciate your response to our calls at any time. If a priority is mentioned for a particular claim whether pre-authorisation or reimbursement, they attend to it immediately and effectively in the shortest possible time.

    Gita Pillai
    Manager-Operations and Customer Support
    Acme Insurance Broking Services P Ltd

  • In appreciation of the output of work serviced by Vidal Health TPA, we are very much pleased with your rapid response towards us. We congratulate you for your fine service. We seek out the same support from you as provided earlier.

    Vikrama Krishna.M.A
    Asst.Manager – Personnel
    Ashok Leyland

  • I would like to let you all know that Suresh from Vidal Health TPA help desk was very helpful with regards to our claim. They have helped us settle the claim without any issues. I have never come across such an excellent service from any TPA till date.


    Suresh, you are excellent and have done an great job. Thank you very much fro your wonderful service.




    Johnathan Sylvester

    Orcale India



  • I wish to thank you and the Vidal Health TPA team for extending impeccable services to ACS India. Very few people have the qualities of 110% plus service as tag lines and Vidal Health TPA is one of them. Thanks for being there with us when it gets down to making it happen for our employees.


    Arpana S. Mehra,
    Vice President - Human Resources

  • I would take this opportunity , to thank you and your team for having rendered an extraordinary service , which came as a great help me during my wife Ms  Sarbani Bagchi’s recent  surgery at Woodlands .

    It is further  worthy of appreciation , because she was released on  a Sunday , inspite of which  everything on the procedural and operational front was absolutely hassle free for me.

    Superb service ! Please keep it up .

    With best wishes and kind regards .


    Pradip Bagchi,
    Executive Vice President
    Exide Industrie

  • Dear Sir,

    I am a retired LIC Employee from Thanjavur Division, and my SR No is 531435. Recently I had to admit my wife Smt Vijayalakshmi P in Manipal Hospital Banglore for hysterectomy operation. The cost of the surgery was more than 2.5 lakhs. I put on record the efficient service rendered by you by settling the claim without much fuss. I place on record the deep appreciation of the customer service of your staff especially that of Mr Gomar Canaz R ( mob no 8939821209) but for whose intervention I would not have got the claim settled so smoothly. Whenever  I called him over mobile he replied to me in a courteous manner. Let the service continue like this. This will surely enhance the image of the TPA.

    Thanking you
    Yours Faithfully,
    V K Parameswaran

  • In accordance with Bank's condition for appointment of Relationship Manager to help RBI Retired Members covered under R.B.I. Insurance , Vidal Health TPA , has appointed Mr. Avadhut Narker, Assistant Manager , to exclusively assist ESBD, Mumbai's Insured Retired Members for all aspects of Cashless Admission in  approved hospitals , discharge , billing , etc . In this connection I hereby  appreciate the services rendered by Mr. Avadhut Narker . As my wife needed immediate admission to P.D Hinduja National Hospital for serious Heart Problem, Mr. Avadhut Narkker ensured immediate Pre Authorisation for Cashless Admission , so that no time was wasted in getting Cashless Admission and timely and immediate treatment  by Hospital . Similarly the final bill submitted by Hospital was also processed immediately ensuring no delay in Discharge by Hospital . He also spoke gently and provided every bit of information calmly to enable me to comply with entire procedure for Cashless Admission as also for Discharge . I feel ESBD MUMBAI Retired Members are lucky to get such fine , gentle and well versed person while availing Cashless admission in Hospital and Discharge and billing etc, I am thankful to him and wish him Good Luck . I hereby request you to kindly consider to forward my appreciation to Vidal Health TPA PVT. LTD . as such persons needs to be encouraged and rewarded so as to boost their spirit of extending timely help to ailing Retired Members of R.B.I 

    Thanking you
    Yours Faithfully


    Dear Avadhut ji

    This mail is to show deep gratitude to you and Sudesh ji. On Sunday Nov 15th my mother passed away in the hospital in Lucknow after a prolonged illness. It was Sunday and we could only take her body home after paying the bill which amounted to almost 4.20lakhs. It was Sunday and the  Vidal office were closed . But you and Sudeshji made the process simple which was a great relief and comfort in our hour of grief. We could get the clearance of the entire amount in only an hour. Your effort only reflects the work ethics of your esteemed organization

    Many thanks and warm regards
    Naheed Varma
    D/o Late Mrs Anis Jafar

Third Party Administrator

We, at Vidal Health Insurance TPA Pvt Ltd, believe customer satisfaction is of utmost importance and constantly strive to achieve the same.Click here



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Did you know ?

  • Insurance Repository System to Benefit Policyholders


     The Insurance Repository will provide policyholders the facility to keep insurance policies in electronic form reducing the need for safekeeping a document. It will act as a single platform for making any changes in the same.

    Customers will now be able to carry out important transactions like alteration in nominee or address details for multiple insurance policies from various insurance companies without having to deal with each company on an individual basis.
    Right now the facility is only available for life insurance policies. IRS will soon digitize non-life insurance policies as well.
  • Don’t have Health Insurance Pay 60% more !


    In a dramatic reversal of the trend that existed just three years ago, big corporate hospitals today charge health insurance card holders much less than those paying in cash for the same procedures. Those paying out of their pockets are now billed anywhere between 25% and 60% more than those with cashless health insurance schemes.

    A knee replacement can cost you up to Rs  2.44 lakh in any of these hospitals, but the same comes at a fixed package of Rs 1.60 lakh if you are backed by an insurance policy.


  • IRDA’s Consumer Education Website: A Bima Bemisaal initiative


    The Insurance Regulatory and Development Authority has been taking a series of initiatives under the Bima Bemisaal logo for creating awareness about insurance. The latest initiative is the proposed exclusive educational website for members of the public, prospects and policyholders with a view to educating them about matters relevant to consumers of or prospects for various insurance services. The objective of having an exclusive website is to educate consumers about insurance, in particular, regarding Buying Insurance, Making a Claim etc. The website can be accessed at You may also register your complaints and Grievances also through this site.

  • All Claim payments will be through Electronic Fund Transfer (EFT)


    All Claim payments will be through Electronic Fund Transfer (EFT) and no cheques would be issued. Please file the EFT Format along with a copy of the cancelled Cheque Leaf as well a copy of the page of the Bank Pass Book/ Certificate from Bank containing the name and address of the Account Holder, IFSC Code and Account Number.

  •  New India Assurance Co. Ltd. Appreciates Vidal Health Insurance  TPA

    In reference to a case that was decided by the Insurance Ombudsman dated 07.08-2014. It is observed that Dr. Shruthi from Vidal Health Insurance TPA has very well defended the case before the Insurance Ombudsman. 

    New India Assurance Co. Ltd. appreciates the strong defence on the behalf of the Insurance Company and the technical detail which has helped the decision in our favour. 

    Tajinder Mukherjee

    Dy. General Manager

  • If you go on a fruit diet after the festival season, you give your body a good chance to detoxify.

  • Bananas are the best digestion-friendly food. They help you neutralize the over acidity of gastric juices in your body.

  • Jaggery is rich in iron and has fewer calories.

  • Exercises like cycling and running strengthen muscles and promote cardiovascular endurance.

  • That getting a good night's sleep of 7-8 hours can help you lose or maintain weight.

  • "If you rub papaya on your face & neck before going for a shower and leave it for 10 minutes, it helps in getting a smoother & younger looking skin."

  • "By chewing a few mint (pudina) leaves you get relief from indigestion, heartburn or stomach ache."

  • Reducing your intake of caffeine will help you lose weight.

  • "Sleep deprivation in children can greatly affect their mood, behavior and academic performance, so make sure your child gets adequate sleep at night."

  • Research shows that as little as 30 minutes of exercise three to five times a week can provide significant anxiety relief.

  • Salt is harmful for hypertension and even aggravates water retention, so avoid excess salt at night.

  • Barley water is beneficial to those suffering from gallstone, the soluble fiber content in the water helps prevent the formation of the stone and also helps to cure the existing ones.

  • Going through an old photo album and looking at photos when you were a kid would inspire you to take interest in your life & work.

  • Eating foods rich in soluble fiber such as beans, oats, apple, pears, carrots, legumes peas, soybeans etc can help improve the absorption of minerals and prevent colon cancer.

  • Growing some money plants at home will help release oxygen, and will also filter formaldehyde (released by adhesives used in wood furnishings) & cigarette smoke.

  • Listening to your favourite music when you are stuck in a traffic jam or getting ready for a tough day at work is a great way to reduce stress & anxiety.

  • Soothing music can have a relaxing effect on an agitated and tensed mind. It can lower your blood pressure, slow down your breathing and heart rate.

  • It's healthier to have a fruit instead of having it’s juice. Fruits will give you fiber plus you get your dose of nutrition as well.

  • Skimmed milk can bring down your saturated fat intake while still providing you with plenty of protein & calcium.