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Service Feedback Form


It has been a pleasure to service you. We strive to do our best and will continue to do so to provide customer satisfaction.

We at Vidal Health Insurance TPA Pvt. Ltd., feel that it is time to introspect and take stock of our services. We value your feedback in this endeavour and we will go a long way to improve our service levels and explore areas (within the purview of TPA services), which would be value additions to our esteemed customers.

Mandatory Field
Feedback as        

Your Contact

Name of person Insured:
Vidal Health / TTK ID:
Address: State:
City: PIN:
Contact Number: Mobile:

Your Opinion

• Did Vidal Health representative contact you for any queries?
• Time taken to send pre-authorization letter to hospital(only for cashless claim).
• Time taken to enhancement request(if asked).
• Reason for deduction in your claim amount(any) explained to your satisfactory in writing?
• Time taken to process & settle your claim.
• Accessibility to our 24X7 helpline/Toll Free number.
• Satisfactory/ relevant information provided by call centre representative.
• Your overall experience with Vidal Health Insurance TPA Pvt Ltd.
Please share any comment/
Suggestion that would help us to improve our service.

Contact Details

Employee Name: Vidal Health ID:
Corporate Name:
Contact Number: Email:

Your Opinion

1. How do you rate our Turn Around Time
• Reimbursment Claim
• Cashless Process
• Card Issuance
2. How do you rate the quality of processing
• Claims are processed as per policy T&C
• Shortfall Query Raised was Accurate and Timely
• Claims Rejected are in Order & Rejection Reasons are Clearly Mentioned
3. How do you rate our account managers
• Ability to Handle all your Queries
• Capability to provide MIS and Reports
• Policy Understanding & Process Knowledge
• Ability to Handle Escalation & Critical Cases
4. Overall rating
Please share any comment/
Suggestion that would help us to improve our service.
Is there a particular staff member/
process worthy of special mention.

Contact Details

Hospital Name: Hospital Code:
Hospital Address:
Hospital Fax No:
One Point Contact Person's Details
Person Name:
Tel No: Mobile No:      
Email ID :                  Website:

Your Opinion

Your feed-back will help us to provide better service .Please take the time to complete the Questionnaire that follows.
• Overall TPA Services from Vidal Health
• Toll Free Tel No. Availability
• Pre Authorisation Response in Hrs
• Enhancement Response in Hrs
• Receipt of Cheques in Days
• How often our Representative visits you
• Interaction with Medical team
We welcome & value your suggestion.
• As Compared to other TPAs, Vidal is