Customer Voices


(Mrs.) Lulu Saldanha

Tata Steel “Retired Officers GMC Policy”

Dear Ms. Kulkarni,
I was disappointed to receive intimation from Tata Steel that we would no longer be dealing with VH - my misfortune indeed! It was a pleasure dealing with you and Mr. Sudesh Patankar and it would not be out of place to mention that I was touched by your understanding, patience in answering my various doubts and constant queries, and most of all your efficient service . What impressed me most was when my unanswered calls were returned -- good manners, non-existent in present times!
I am writing this to express my grateful thanks to Vidal Health Insurance TPA. I have no doubt in my mind that with employees like you, an efficient Company like Vidal Health will indeed prosper in the years ahead.
Wishing you life’s best and with kind regards,


Krishna Deshpande

Sr. Manager - HR RPG Life Sciences Ltd.

Dear Harshala,
We would like to thank you for the excellent support provided to us yesterday for granting cashless approval to Mr. Ram Dhirwani. The co-ordination between the Insurance Company and the TPA was fantastic for utilising corporate buffer of Rs. 3 lacs. Though it was Sunday, the process was very smooth. We also appreciate the way you communicated and fulfilled the commitment of providing the approval in less than hours’ time.
This helped Mr. Ram Dhirwani to get discharged from the hospital without any hassles. His planned discharge was at around 6.00 PM. but since the approval process was so fast that he got discharged at around 3.30 PM.
We value your services and the level of commitment shown by you is really commendable.
Thank you once again and keep it up.


Mythili Sridhar


Mr. Sivaganesh,
I am MYTHILI SRIDHAR, SR.NO. XXXX working as XXX in LIC OF INDIA Chennai Division I was diagnosed LEFT XXXXXX and underwent surgery and taking continuous treatment for 9 months. I am working in LIC for the past 26 years. I have never experienced this much of wonderful serivce so far. Mr. Sivaganesh is very courteous, patient, friendly and more than that a brotherhood approach. Whenever I call him he responds with care. He is a great Asset to VIDAL. Very Prompt settlement and queries attended without any delay. I personally wish him to reach greater heights in his career. Madam Srimathi is also doing exemplary service and she responds to our mail immediately and our Claims are settled then and there.
I wish to place on record the wornderful and prompt service by VIDAL to us.
would like to thank you for the excellent and prompt service provided by you on 9th Jan 2015 by THANKING YOU.


Manpreet Chandhok

Dear Ravindra,
I would like to thank you for the excellent and prompt service provided by you on 9th Jan 2015 by co coordinating with your team to provide approval for cashless request as I was waiting for the approval for long and my mother was not in a condition to wait more in the hospital.
I appreciate the way you communicated and fulfilled the commitment of providing the approval in 10 minutes after understanding my problem ,where in other executives have asked to wait for 3 to 4 hours for approval.
I also value the way you called back and confirmed whether I received the approval mail or not.
You were very courteous, helpful and friendly.
Your company should be proud to have an asset like you.
By having people like you as role models, I am sure that any organization in the service industry will be appreciated for their services more often. Keep up the good work!



Abbott India Ltd

Thanks Sudesh. Fantastic support provided by you and your team. Great Partnership. Appreciate the proactive and meticulous planning. Pls thank the entire team on my behalf.


VH Client

Dear Gurprit Singh,
I would like to take this opportunity to express my heartfelt thanks to you for your very active response & support to me even beyond your shift timings (early morning & late evenings) while that dark & unforeseen incident happened in my life.
Your guidance & response helped me to sailed through that tough time. Apart from this, the way you convinced the hospital staff & management to proceed with smooth processing was also really appreciable.
A big thanks to you for your timely help from me & my Family.


Dr. Mehta Family

Dear Sir,
This is to acknowledge the support extended by you during the last 7 days.
Despite the heavy rain, We could able to reach people at your office and was able to get many insurance approvals in time. The level of commitment from your team is really commendable. We could able to discharge as many patients during this time because of your support.
Dr. Mehta family extends its heartfelt gratitude for your timely support.


R. Chandramouly

Dear Sir,
I wish to place on record my sincere appreciation and heart-felt thanks to Vidal Health TPA for the excellent service rendered to its customers in enabling them to avail the health insurance benefits under the cashless-hospitalization scheme through its dedicated band of work-force in a hassle-free and smooth manner.
My HEART-FELT THANKS TO VIDAL HEALTH INSURANCE TPA and its staff especially Sri. K. Sivaganesh, Manager at Chennai and his counter-part at Bangalore. It will not suffice to simply say that they have helped. So, I wish to narrate in brief,:-
I was hospitalized in Manipal hospital, Bangalore once in September and again recently between 26th to 29th November. In the first hospitalization, with the help of Mr.K.Sivaganesh, there were no anxious periods in getting the authorization or final approval, as my application for cashless hospitalization was sent in time. He also helped me in getting the final approval in time.
But due to some lapse on my part and in Manipal Hospital, though I was hospitalized on 26th evening my application for cashless-hospitalization could be sent from Manipal hospital only on 28th morning by 11.00 AM. So, I contacted Mr.Sivaganesh and he arranged to get the authorization just within 2 hours.
On 29th, the day of discharge, I just sent a message by 12 PM to Mr. Sivaganesh and sought for his help. He immediately phoned up to me that they have not received the papers and said it might have been forwarded to Bangalore Vidal Health. Then after getting my SR. NO. He had phoned up to Bangalore Vidal health and informed me they too have not received the papers and wanted me to arrange to send the papers from Manipal immediately, as processing at Vidal Health will be over by 2 PM as it was a SUNDAY. When we contacted Manipal hospital they were just sending the papers. After a few minutes Mr.Sivaganesh informed me that Bangalore Vidal health has just received the papers and that he had requested his counterpart to process the bill and that I will receive the advice in time. Accordingly by 1.46 PM I received the SMS from Vidalhealth. Vow! Within 1 hr and 45 mts of getting the papers they have approved and sent the message. Great!!
Nowadays it is rare to see people doing their services with such sincerity. It is all the more great to do it without minding the time and other pressures. If he had simply said "Sir, it is not falling in our area, you may please contact our Bangalore office" I could not have got the approval in time. The only options left before me then would be either to pay the amount and get discharged or to stay in the hospital for one more day. Hats-off to Mr. Sivaganesh and his counterpart.
As I feel that his services should not go unrecognized I chose to write this letter to you. He deserves all encouragement and I wish him all success in his life.
Thanking you.


Naheed Varma

D/o Late Mrs Anis Jafar NABARD

Dear Avadhut ji,
This mail is to show deep gratitude to you and Sudesh ji. On Sunday Nov 15th my mother passed away in the hospital in Lucknow after a prolonged illness. It was Sunday and we could only take her body home after paying the bill which amounted to almost 4.20 lakhs. It was Sunday and the Vidal office were closed. But you and Sudeshji made the process simple which was a great relief and comfort in our hour of grief. We could get the clearance of the entire amount in only an hour. Your effort only reflects the work ethics of your esteemed organization.


Dayanand thadhomal jethani


Mr. Avadhut Narker,
In accordance with Bank's condition for appointment of Relationship Manager to help RBI Retired Members covered under R.B.I. Insurance, Vidal Health Insurance TPA, has appointed Mr. Avadhut Narker, Assistant Manager, to exclusively assist ESBD, Mumbai's Insured Retired Members for all aspects of Cashless Admission in approved hospitals, discharge, billing, etc. In this connection I hereby appreciate the services rendered by Mr. Avadhut Narker. As my wife needed immediate admission to P. D Hinduja National Hospital for serious Heart Problem, Mr. Avadhut Narkker ensured immediate Pre Authorisation for Cashless Admission, so that no time was wasted in getting Cashless Admission and timely and immediate treatment by Hospital. Similarly the final bill submitted by Hospital was also processed immediately ensuring no delay in Discharge by Hospital. He also spoke gently and provided every bit of information calmly to enable me to comply with entire procedure for Cashless Admission as also for Discharge. I feel ESBD MUMBAI Retired Members are lucky to get such fine, gentle and well versed person while availing Cashless admission in Hospital and Discharge and billing etc. I am thankful to him and wish him Good Luck. I hereby request you to kindly consider to forward my appreciation to Vidal Health Insurance TPA. PVT. LTD. as such persons needs to be encouraged and rewarded so as to boost their spirit of extending timely help to ailing Retired Members of R.B.I.


V. K. Parameswaran

LIC Employee

Dear Sir,
I am a retired LIC Employee from Thanjavur Division, and my SR. No. is 531435. Recently I had to admit my wife Smt. Vijayalakshmi P in Manipal Hospital Banglore for hysterectomy operation. The cost of the surgery was more than 2.5 lakhs. I put on record the efficient service rendered by you by settling the claim without much fuss. I place on record the deep appreciation of the customer service of your staff especially that of Mr Gomar Canaz R (mob no. 8939821209) but for whose intervention I would not have got the claim settled so smoothly. Whenever I called him over mobile he replied to me in a courteous manner. Let the service continue like this. This will surely enhance the image of the TPA.


Pradip Bagchi

Executive Vice President Exide Industrie

I would take this opportunity, to thank you and your team for having rendered an extraordinary service, which came as a great help me during my wife Ms. Sarbani Bagchi’s recent surgery at Woodlands.
It is further worthy of appreciation, because she was released on a Sunday, inspite of which everything on the procedural and operational front was absolutely hassle free for me.
Superb service! Please keep it up.



Compensation & Benefits Citibank NA

Mr. Sagar,
I wish to thank the Vidal TPA team for a delightful and seamless cashless process during my wife’s maternity hospitalization. I received excellent support from Sagar at Vidal who was almost round the clock available for any queries or issues that I faced through my stay at the hospital. Even though it was not a planned hospitalization (that too on a Sunday!), Sagar ensured that all the documentation/process work was managed smoothly and I could get the benefit of the cashless facility. Hospitalization, planned or emergency, is a time of distress for family members and prompt and dedicated support from Insurer/TPA to smoothen and hasten the whole process provides the much needed comfort. I must say the support I received from Vidal team exceeded all my expectations.


Arpana S. Mehra

Vice President - Human Resources Bangalore

I wish to thank you and the Vidal Health Insurance TPA team for extending impeccable services to ACS India. Very few people have the quality of 110% plus service as tag lines and Vidal Health insurance TPA is one of them. Thanks for being there with us when it gets down to making it happen for our employees.


Vikas Kumar

Associate Manager - Human Resource GMR Sports Pvt. Limited, Bangalore

It was a real pleasure interacting with Vidal Health Insurance TPA service team at the time when I needed them the most. I was really turned off from all sides, but the way your executives helped me out during this crunch period was marvellous. Also, Vidal Health Insurance TPA is a superb alliance to GMR Group. It has helped us immensely. Keep it up!


Dr. Sabiha D’Souza

Service Head - Employee Benefits Prudent Insurance Brokers Pvt. Ltd.

Thank you for your pro-active response. Appreciate your help in expediting the cashless hospitalization. Keep up the good work!


Kunal Kapur

Assistant Vice President, Claims Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited.

Thanks a lot for the prompt settlement of the claim. Actually at jet speed. Really appreciate it!


Lakshminarayana Neti

Project Director, India Manufacturing & Supply Chain Abbott India Limited

We, being the relatives of the patient, tried everything that we could. Thanks to your timely support we could sail through our difficult times. Appreciate your support and understanding the needs of a patient who is terminally ill with Grade-IV brain cancer & sensitivity that it brings to his immediate family.


Guruprasath R

Vantage Insurance Brokers & Risk Advisors Pvt. Ltd.

I am so glad to inform you that your representative was prompt in responding to all the calls and his way of solving the issue was fantastic. We appreciate the services from Vidal Health Insurance TPA.


N. R. Krishna Kumar

Manager-Corporate Relations, Emedlife Insurance Broking Services Limited

At the outset & on behalf of Emedlife, I personally appreciate your services that you have been rendering to all our clients & helping us at times where it is required. I wish you all the best for your future endeavors. We are very happy with your services. Good job done! I am sure you will keep up the good work in the coming months ahead.


Gita Pillai

Manager-Operations and Customer Support Acme Insurance Broking Services Pvt. Ltd.

Dealing with Vidal Health Insurance TPA has always been a pleasure. A very efficient customer support team. We appreciate your response to our calls not only during office hours but even post office hours. If a priority is mentioned for a particular claim whether pre-authorisation or reimbursement, they attend to it immediately and effectively in the shortest possible time.


Vikrama Krishna. M. A.

Asst.Manager – Personnel Ashok Leyland

In appreciation of the output of work serviced by Vidal Health Insurance TPA, we are very much pleased with your swift response. We congratulate you for your fine service. We seek out the same support from you as provided earlier.


Ch. Gayatri Subudhi


I am very much impressed and touched by the hospitality and care provided by Vidal Health Insurance TPA and Apollo Hospital. There was never any delay in any kind of services and my queries were responded in a very professional manner. Out of the Rs. 1.25 Lacs of approved amount I have paid the Rs. 12,500 co-payment amount as per the policy. This helped me and my family financially and mentally for the Robotic Surgery.
Keep up the good work and Good Luck.


Manikandan C. S.

HR Operations Arshiya International Ltd – Mumbai.

A very efficient customer support team. We appreciate your response to our calls not only during office hours but even post office hours. If a priority is mentioned for a particular claim whether pre-authorisation or reimbursement, there was immediate support extended. We look forward to a cordial relationship ahead.


Rincy John

Sr. HR Executive Sequel Mynd Solutions Pvt Ltd

We are really impressed the way you have provided services to our employees by settling their claim well in time. We look forward for the same kind of co operation from your end in future.
Wish you all the best for your future endeavor.


Smita S. Naik

Assistant Manager – HR & Administration Group Pharma

Vidal Health Insurance TPA has been handling our claims quite expeditiously in the recent past. Your representatives are courteous and polite. We get answers to our queries very fast. I think, now you have built up a good team and hope you continue your efforts for all time to come.


Sheweta Belai

Chief Manager- HR Abbott Pharma.

Vidal Health Insurance TPA has made a difference to many employees in the organisation. A very supportive and responsive team, their turn around time is noteworthy and worth appreciating. Due recognition is to be given to the helpline/helpdesk teams who manage queries, cashless requests, settlements, etc. promptly and efficiently even on holidays. Keep up the spirit and momentum!"


Sunil Mishra


My sincere thanks to you and your team for all the help extended during my mother's treatment at Narayana Hrudayalaya. Your super-quick claim processing yesterday ensured my mother's fast discharge from hospital. Overall, a very good & smooth experience. Pls. keep it up!!



I am very thankful to your team for all the help extended recently for my insurance claim at fortis. Just a call for a request to the customer care and I did not face any problem at the TPA Desk of Fortis, Shalimar Bagh, New Delhi. At the same time, I saw other people who were really worried due to their insurance companies. Thanks once again for all the help extended in a very short time and made my experience WOW at the hospital.



Dear Sheela,
I wish to place on record my sincere appreciation and heart-felt thanks to vidal health TPA for the excellent service rendered to its customers in enabling them to avail the health insurance benefits under the cashless-hospitalization scheme through its dedicated band of work-force in a hassle-free and smooth manner. My initial interaction with Vidal Health Insurance Customer Officer on understanding the procedure for enrolling my wife has been really bad due to Poor Customer Service & Rude behavior by 2 of your agents who weren't willing to help nor understood the urgency of Query even though I was pleading for help as the situation was really very tensed due to my Wife's worse health condition. I would like to take this Opportunity to sincerely "Thank" Mr. Shahnawaz Basha who has been of great help & inspired by his Professional Customer Service 'Attitude'. Please convey my heartfelt sincere "Thanks" & hope he gets his share of appreciation from your Vidal Health Insurance Top Management for the Great Work & Excellent service provided to Customers like me who always look for "Perfection" in everything they do. I'm an active User in several Customer blogging sites would definitely upload my feedback & also share word of mouth feedback about both my experience with Vidal Health Insurance & your employee "Mr. Shahnawaz Basha" who has really made a difference in my life. -Thank you so much for getting that sorted out for me. "Your company should be proud to have an asset like you", I would like to take this opportunity to express my heartfelt thanks to you for your very active Professional response & support to me even beyond your shift timings (early morning & late evenings) while that dark & unforeseen incident happened in my life".
A big thanks to you for your timely help from me & my Family.


Dr. J. R. Murti For Mrs. J. S. Lakshmi Cancer Victim (terminal stage)

Respected Mr. Sajid Khan,
On 10th September, I requested a second opinion (on the lab reports and opinion of various cancer specialists who were treating my mother’s breast cancer case). The diagnosis was that this is a terminal case and not for surgery, radiation or other treatments. Two weeks later, I submitted all the relevant original documents to your Kulatpally office on 22nd September. No response came, but upon enquiry I came to know that my mother’s claim was reviewed as “preexisting case”. Then I called your office to talk to you and requested a review. Only after discussions with you on 26th October, I was able to get a fresh review of the claim documents and get a favorable settlement within one week. This personal email is to express my deepest appreciation for your personal attention and relentless follow-up. Honestly, Vidal Health TPA and the insured community all over India needs dedicated officers like you to help us navigate through the intricate details, documentary requirements and continuous telephonic support. Without such a personal, humanitarian and compassionate hand-holding, most of us would have not been able to receive fair and due resolution. Vidal Health is fortunate to have such officers like you and I hope you will be able to have more such dedicated team members.

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